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Submit a Support Request

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Other Ways to Get Help

Live Chat

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Get instant help from our support team

9 AM - 6 PM PST

Response: < 2 minutes

Email Support

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Detailed assistance via email

24/7

Response: < 4 hours

Phone Support

Coming Soon

Speak directly with our experts

Business hours

Response: < 5 minutes

Community Forum

Coming Soon

Get help from other creators

24/7

Response: < 1 hour

Common Issues

Quick solutions to frequent problems

Can't generate images

AI image generation failing or not working

Technical

3D model won't print properly

Print failed or model has issues

Printing

Payment method declined

Billing or payment processing issues

Billing

Can't upload files

File upload errors or restrictions

Technical

Account locked or suspended

Access issues with your account

Account

Missing credits or incorrect billing

Billing discrepancies or credit issues

Billing

System Status

API ServicesOperational

Image GenerationOperational

3D GenerationOperational

Print NetworkOperational

View detailed status →

Expected Response Times

Urgent: 1 hour

High: 4 hours

Medium: 8 hours

Low: 24 hours

Response times are during business hours (9 AM - 6 PM PST, Mon-Fri). Urgent issues are monitored 24/7.

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